Refund Policy

Refund Policy

Last updated: 6 August 2026

1. What this policy covers

This policy explains the refunds and guarantees that apply to purchases from Your Aussie Uncle (youraussieuncle.com.au), ABN 88 507 066 031.

It covers:

Nothing in this policy limits your rights under the Australian Consumer Law. See Section 8.

2. The 90-Second Aussie: 14-day refund

A 14-day money-back guarantee applies to purchases of The 90-Second Aussie (speak.youraussieuncle.com.au).

To request a refund, email support@youraussieuncle.com.au within 14 calendar days of purchase with the subject “Refund Request, 90-Second Aussie” and include your full name and the email address you used at checkout.

Refunds are processed to your original payment method within 7 to 14 business days. When a refund is processed, your access to the app is revoked immediately, and you need to delete any audio or other materials you have downloaded. Continued use after a refund is a breach of our Terms and Conditions.

Beyond the 14-day window, requests are assessed individually at our discretion.

3. The Aussie Workplace Confidence System: two guarantees

The System comes with two guarantees. You do not have to choose between them when you buy. Whichever one fits your situation is the one that applies.

3.1 Guarantee 1: 30-day, no questions asked

If you do not like the System for any reason, email us within 30 calendar days of your purchase date and we will refund you in full.

There is no condition attached to this guarantee. You do not need to have finished the modules, used the apps, attended a Q&A call, or explain your reasons. You do not need to justify the decision, and there will be no back-and-forth about it.

All we need is your full name and the email address you used at purchase, so we can find your order.

We may invite you to share what did not work for you. That is so we can improve the System. It is an invitation, not a condition, and your refund does not depend on whether you answer.

3.2 Guarantee 2: 90-day, confidence or your money back

If you have worked through the System and you do not feel genuinely more confident at work, we will refund you in full within 90 calendar days of your purchase date.

Because this guarantee is about the result rather than whether you liked it, it asks something of you first. To claim under Guarantee 2 you need to have:

On showing us you did the work: in most cases there is nothing for you to send. Your progress through the modules is recorded in your course dashboard and we can see it. We will ask you for a few sentences on what you tried and what has not shifted for you. We ask for two reasons: so we can improve the System, and so we can be confident we have not simply missed something that would have helped you.

We will not refuse a refund because of how you word that answer.

3.3 How the two guarantees work together

If you are inside the first 30 days, you do not need to meet the Guarantee 2 conditions. The simpler guarantee is the one that applies.

Either way, you get a full refund of what you paid. We do not deduct payment processing fees, administration fees, or any other charge from a refund.

4. How to request a refund

Email support@youraussieuncle.com.au with the subject line “Refund Request”.

Include:

We aim to acknowledge every refund request within 3 business days, and to process approved refunds within 7 to 14 business days. Refunds go back to the original payment method used at purchase. If you paid by instalments through a buy-now-pay-later provider, your refund is returned through that provider and their own timing applies.

5. After 90 days

Refund requests made more than 90 calendar days after purchase are assessed case by case at our discretion. We are not obliged to provide a refund after that point, unless the Australian Consumer Law requires it. See Section 8.

6. Where these guarantees do not apply

Guarantee 1 and Guarantee 2 do not apply where:

These two limits apply to the voluntary guarantees described in Sections 2 and 3 only. They never limit your rights under the Australian Consumer Law, which apply regardless. See Section 8.

7. What happens when a refund is processed

When your refund is processed, your access to the System is revoked immediately. That includes the modules, the workbooks and guides, the audio companions, the interactive practice apps, the bonus content, the community group, and the live Q&A sessions.

You also need to delete any materials you have downloaded and stop using them. Continued use of the materials after a refund has been processed is a breach of our Terms and Conditions.

8. Your rights under the Australian Consumer Law

This policy sits on top of your rights under the Australian Consumer Law. It does not limit, replace, or override them.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, or is not as described, or is not fit for the purpose we described, you are entitled to a remedy including a refund, regardless of anything in this policy and regardless of how much time has passed.

Where a refund is owed to you under the Australian Consumer Law, you receive the full amount you paid, and none of the conditions or time limits in this policy apply to it.

For more about your rights, visit the Australian Competition and Consumer Commission at www.accc.gov.au.

9. Contact us

Questions about this policy:

Email: support@youraussieuncle.com.au
Web: www.youraussieuncle.com.au